CONCIERGE SERVICES

Arrow Guard Security understands that the first impression is most important, so our staffs are experienced, efficient and responsive to perform duties such as customer service and hospitality experience in providing a friendly and welcoming environment.  It is essential to have concierge / customer service personnel who are well presented, capable efficient and understanding the role. It is important to identify the right type of personnel for this environment to keep staff / tenants safe and allowing them to do their daily schedule and Tasks without distractions or delays.

 

With today’s society it is essential to have personnel that can identify and respond to pre-incident indicators and pro-actively respond to incident and protect your clients. Arrow Guard Security personnel are trained as first responders and receive regular training to cover these risks.

Our concierge / corporate division provides our clients with:

  • Front of line security to clients / first contact advice

  • Meet and greet visitors

  • Customer service 

  • Handling complaints

  • Knowledge of building management systems

  • Regular Health / Safety Checks

  • Client relations

  • Security awareness

  • First aid / emergency services

  • Attention to details

  • Monitoring CCTV systems.

  • Keeping records of all work and activities within the preemie